Message from Fire Brigade

ADVICE

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BOGUS CALLERS - HOW TO CHECK

STOP Think before you open the door. Are you expecting anyone?

CHAIN Secure the door chain before opening the door.

CHECK Use a door viewer if you have one, ask for proof of identity. Keep the chain on.

If the caller does not have an appointment use the phone book to phone their office. If you have any suspicions do not let the caller into your home. If you think you may be at risk ring the Police on 999.

Some service companies operate a password system. Contact your local Water/Gas/Electricity company to find out more. hello

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Credit Card Scam

The scam involves a person calling you from VISA  & MASTERCARD. The person calling gives a name and says they are from the Security and Fraud Department at VISA.  This person gives a badge number.  The caller says they are calling to verify  the purchase of an Anti-Telemarketing Device amounting to several hundred pounds.  When your answer is no, you haven't,  the caller states they will be issuing a credit to your account and that the company is one they have been watching for some time and the charges range from £297 to £497, just under the £500 purchase pattern that flags up most cards.  The caller quotes your address and asks 'is that correct?'  You say yes.  the caller then says they will be starting a fraud investigation. The caller asks you to quote the numbers on the reverse of  your card specificaly the last 3 numbers which are security numbers.  On NO account give any details over the phone.  VISA have reinforced that they will never ask for anything on the card as they already have those details.  If you do receive such a call please ring the police on 0845 60 70 999.

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Data Protection Registration

This type of approach will normally be via the postal services and involves an official looking form and letter which states that 'you do not appear to be registered on our database in respect of the Data Protection Act'. If you, as a company or individual, have a requirement to register under this Act then this statement is quite true. What it means is that you are not on this companies database, not that you have failed to register with the Information Commissioner. These companies are offering a service to register you with a cost in addition to that charged by the Commissioner. This is an interesting legal loophole in that the scheme appears to be totally lawful although misleading. The proposed new fraud bill may capture such activities but in the meantime they are free to operate. The Information Commissioners Office together with the Serious Fraud Office are currently looking at the problem but until any conclusions are reached the letters and forms will continue to arrive in their thousands across the country.

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Internet Sales

In the main sales through Internet versions of classified advertisements carry no greater risk than their paper equivalents but would you expect a reply from Africa to the sale of your 1989 Metro? Do not be fooled. There is no International Dealer \who is willing to pay 34000 for your vehicle and then have it shipped back to Africa. If you become embroiled in one of these then you will receive a cheque for more than the item is worth with the request that you refund the remainder. The remainder, which is your money , will be the only real part of this process as the original cheque is either stolen , altered or a total forgery. Fraudsters trying this method with Sussex residents have so far been interested in buying items ranging from computer parts to horses , snakes, lizards and diesel engines.

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ON DISPLAY - EASY PREY.

Horsham Police are increasingly concerned about a spate of vehicle crime spread throughout the Horsham distict where valuable items are being stolen overnight from parked and unattended vehicles. Crime Prevention Officer Alan Haffenden says that items being stolen include laptop computers , Ipods and mobile phones. Items on display are easy prey for the opportunist thief, even an old coat on the back seat is a target for some one to smash a window and grab it. Never leave your vehicle unattended with valuable items left in it. Always lock your car and keep the keys safe when you leave it and if you have an older car buy an immobiliser.  

Our General Fraud Advice

Remember - if it sounds too good to be true, then it probably is

If you are the recipient of any such approach then the most commonly asked question is 1how did they get my details? Some of the methods are the same as used by legitimate companies through sources such as Voters Registers or other mailing lists. The difference is that while the legitimate companies have to pay for these lists and abide by codes of conduct in their use the fraudsters simply steal them . In the case of email addresses there are various electronic ways of trawling the internet and gathering this information. No one will ever be 100% safe from receiving some sort of unwanted mail.

Whilst the following advice may seem that we are unwilling to investigate these attempted deceptions the reality is that in most instances we do not have the powers to do so. In particular the fraudsters who work from outside the United Kingdom are, in the main, beyond the jurisdiction of the Sussex Police. Our priority is, therefore , one of prevention.

What should you do if you receive any approach similar to the ones mentioned here?

If you are approached by letter then do what you would with any other junk mail and throw it in the bin.

If you receive an email then under no circumstances should you reply. Do not think that by replying in the terms that you have no interest in their scheme or that you have notified the police will have any effect. Any reply means that the fraudster will know they have hit a live email address. Forward a copy to the abuse address of the Internet Service Provider from where the email originated. These addresses usually take the form of for example abuse@hotmail.com or abuse@tiscali.co.uk. These service providers are keen to shut down any email address that not only contravenes their service agreements but which is also being used in an attempt to commit fraud. You can also activate the spam blocker within your own email account to prevent further approaches from that email address. Finally delete the email from your system.

Please remember that you have not been targeted personally. These letters and emails are sent out in their thousands daily to individuals and companies worldwide. Investigations of one recent email forwarded to us showed that it had been sent to over 1,500 addresses and that each one was being asked in the text to treat the matter with the utmost secrecy.

The only circumstances where we would ask you to forward either a letter, fax or email to the Sussex Police is if it contains details of a United Kingdom bank account, postal address or telephone number.

Equally although we appreciate the annoyance element we cannot at the moment accept or investigate any Data Protection Registration schemes despite the fact that they originate from within the United Kingdom unless the return address is situated in Sussex.

If you have become a victim of one of these schemes or simply want to seek advice then please contact Sussex Police.

The Metropolitan Police Service has an excellent Fraud Alert service on its website which can be found at www.met.police.uk/fraudalert. This website also contains details of current trends in fraud.

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Urban Legends

These are sometimes known as SCAM EMAILS. To check for yourself if the email you have reveived is True. It is more likely to be FLASE. If you are on the internet go to, www.snopes.com/crime/warnings/carjack.asp and check for yourself.

Identity Theft.

Don't Become A Victim!!

Useful websites:-

www.identity-theft.org.uk

news.bbc.co.uk/1/hi/business

www.crimereduction.gov.uk/theft.htm

Card Fraud

www.cardwatch.org.uk

www.chipandpin.co.uk

www;.apacs.org.uk

If you think you are a victim send off for your credit reference files from Experian and Equifax. Cost £2.00p www.uk.experian.com

INFORMATION

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Sussex Police Farmwatch

Farm and Countryside Watch is a partnership between the rural community and the police in the Horsham District. The scheme encourages vigilance and communication between individual members and Sussex Police. Membership is sought from the farming community, rural landowners and equestrians throughout the District. Membership is at no cost.

Aims of the scheme.

1. Reduce opportunities for crime to occur.

2. Report suspicious incidents as they occur.

3. Improve communication between the rural community and the police.

4. Strengthen community spirit so that everyone works together to protect their property.

Priority information supplied to Sussex Police is broadcast out to members on an early warning basis. Messages are sent out via text, e-mail and fax and can also be accessed via web and freefone number

A message from the Fire Brigade

A national campaign was started to raise peoples awarenessof the necessity to not only own a smoke alarm but also to maintain it.  Latest statistics indicate that people are twice as likely to die in a fire at home if they haven't got a working smoke alarm.  The campaign is high profile with television ads, radio ads, internet ads, in store media on shopping trolleys and next customer bars, Camalot tv lottery outlets and press releases. Smoke Alarms Save Lives - There's no excuse for not having one. Once a week - test the battery.  Press the test button until the alarm sounds. Once a year - change the battery. (Unless it's a ten year alarm) Twice a year - Open the case & gently vacuum the inside to remove dust from the sensors.  If it doesn't open, vacuum through the holes. After 10 years - It is best to replace your alarm with a whole new unit. The campaign is set to run until December.

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Local Policing goes Live

I have recently begun a regular weekly article in the West Sussex County Times entitled ‘The Crime Scene’. The first two items have concentrated on who your local officers are and efforts to combat anti social behaviour. The purpose of this message is to reinforce these articles by giving further details of your local bobbies on the beat.

Since February your local officers have worked hard to develop the Sussex Police Neighbourhood Policing Team (NPT) model on the district. The recent Government White Paper on Police Reform makes mention of the NPT model and it is very likely that this system will be developed across other Police services. The model is based on teams of local officers who are responsible for problem solving within small clusters of parishes and wards. I have received much favourable feedback from communities and individuals regarding this and see it as vital in reducing crime and improving feelings of public safety. Although each parish/ward has a team of police officers, special constables and police community safety officers supporting it, there are within this model three key roles which I would like to explain to you.

Police Sergeant
Each NPT sergeant leads a team that is responsible for localised problem solving and improving feelings of safety for a number of parishes/wards. However, whilst on duty the sergeant is also responsible for ensuring speedy and effective response to calls, quality of investigations and the supervision of critical incidents across the district.

Lead Officer (Police Constable)
Within their team each sergeant has a number of lead officers who are dedicated to individual or small groups of parishes/wards. These officers will, whenever possible, be given the opportunity to attend public meetings, contact communities and individuals reference their concerns and also patrol on foot.

Police Community Support Officer
PCSO’s spend almost their entire time patrolling on foot or pedal cycle in order to meet with and be seen by the public. They work with the lead officers to undertake local problem solving in conjunction with partners and the public and are crucial in obtaining information about crime and disorder from the community. For example, they are heavily involved in Local Action Teams and our constant battle to reduce anti social behaviour. PCSO’s are able to deal with
the following offences:
In the event of a PCSO attending a Road Traffic Crash they have the following powers:

Non-Injury (damage only) – to apply a risk assessment to the situation, ascertain that everyone is injury free, remove obstructions to allow free passage of other road or foot traffic, ensure that all parties have exchanged details, identify any potential witnesses.

Injury Road Traffic Crash – to apply a risk assessment to the situation, ascertain injuries and apply first aid if appropriate, preserve the scene, obtain police and ambulance assistance, establish witness identities, direct traffic accordingly and maintain security around the scene.

Offences for which the PCSO is empowered to make decisions regarding action are:

- Issue of Fixed Penalty Notice ( FPN ) for dog fouling, littering and riding on footpaths.
- Power to request name and address for FPN offences, and offences that cause injury, alarm and distress to another person or damage or loss to another persons property.
- Power to request the name and address of a person acting in an antisocial manner.
- Power to request a person to stop drinking in a designated public area and to surrender containers of alcohol.
- Power to confiscate alcohol from young persons.
- Power to confiscate cigarettes and tobacco products from young people.
- Power of entry to premises to save life or limb, or to prevent serious damage to property.
- Power to seize vehicles used to cause alarm and distress.
- Power to require removal of abandoned vehicles.
- Power to stop a vehicle for emissions testing.
- Power to regulate traffic for purpose of escorting abnormal loads.
- Power to stop vehicles for purpose of road check (in presence of police officer in uniform only).
- Power to maintain and enforce a cordoned area established under the Terrorism Act.
- Driving elsewhere than a road for more than 15 yards (Fixed Penalty Notice or verbal warning)
- Failing to Exhibit Excise Licence (Fixed Penalty Notice)
- Unnecessary Obstruction of Highway (Fixed Penalty Notice)
- Waiting where prohibited (loading and unloading) (Fixed Penalty Notice)
- Limited waiting (Fixed Penalty Notice)
- Parking an HGV on the Footpath or Verge (Fixed Penalty Notice)

In order to ensure you remain up to date regarding who your local police contacts are the list below will provide you with a reference guide.

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Operation Coppice

Farm and CountrySide Watch members in Horsham are invited to have light agricultural vehicles and equipment marked with a special solution which possesses a unique identity. The Sussex Police crime prevention team are offering free of charge the opportunity to have such property as quad bikes, trailers, horse boxezs, rideon mowers and small domestic tractors marked with Smartwear. Small amounts of this clear liquid will be painted onto the items to be marked, it's presence can be identified because it fluoresces yellow under ultra violet light. It has a specific chemical composition that is unique to Operation Coppice. The initiative follows hot-on-the-heels of a recent court case from Broadbridge Heath where police executed a search warrant in December 2002, over 200 items were seized from the premises, including saddles and some agricultural machinery. Most of this property still lies unclaimed on the Virtual Bumblebee website because it cannot be identified. Horsham and Mid Sussex districts will become the first in Sussex to be offered the smartwear property marking. This marking scheme is totally free and we will come to you by appointment. All you have to do is phone to book a time.

Horsham District North -

CPO Alan Haffenden 01243 520287

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A very good idea for your safety

Following the  disaster in London . . . East Anglian Ambulance Service have launched national "In case of Emergency ( ICE ) " campaign with the support of  Falklands war hero Simon Weston. The idea is that you store the word " I  C E " in your mobile phone address book, and against it enter the number  of the person you would want to be contacted "In Case of  Emergency". In an emergency situation ambulance and hospital  staff will then be able to quickly find out who your next of kin are and  be able to contact them. It's so simple that everyone can do it.

Sussex Crime Figures
Recorded crime figures in Sussex show that burglary, robbery, car crime and the most serious types of violent crime are all going DOWN. And new findings from the British Crime Survey suggest no significant change in overall levels of violent crime in Sussex.

Burglary is down again, by 13.5% in the last year. The number of recorded burglaries from people’s homes in Sussex has declined by 37% over the past six years – that’s more than 4,000 fewer victims in a single year. Robbery is down too – by the same percentage (13.5%). That’s 75 fewer victims of personal robbery, and 117 fewer robberies from businesses. Car crime has reduced by 19.1% - a 40.3% decrease over six years – with 10,250 fewer victims of auto crime each year. And the more serious types of violent crime – homicide, attempted murder and serious woundings – are down from 310 to 287. That’s fewer than one a day among a population of one and a half million in Sussex.

Deputy Chief Constable Joe Edwards said: "We have had real success in effectively tackling crimes such as burglary, robbery and property theft. This has been achieved by sustained and relentless targeting of known, prolific offenders coupled with crime prevention initiatives and intelligence led policing." Locally as well as nationally, crime statistics are now capturing much more anti-social behaviour – scuffles and rowdiness in the street, for instance. Offences where no-one is injured now account for 40% of this Force’s recorded ''violent crime''. In Sussex the number of incidents reported to police is stable, but crime recording practices here and across the country have changed. The numbers of murders and life-threatening crimes are not affected, and comparative figures for property crime are quite robust. They too are largely unaffected by changed recording practices and offences are normally reported to the police for insurance claims. But before-and-after comparisons for yobbery and the like are no longer valid. The British Crime Survey, which deals with individuals’ actual experience of crime, finds no change in the percentage of people in Sussex who say they have been victims of ''personal crime'' since last year.

Mr Edwards said: "Whatever the statistics say, we know that the perception of disorder and the fear of being a victim can itself be very damaging. That is why Sussex Police is working hard this year, with our partners and with the licensing trade, to continue to make Sussex safer, and for it to feel safer too."

INFORMATION

from West Sussex Tradings Standards

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Launch of "Buy With Confidence" - Good Trader Scheme

We keep bringing you news of members of the public who have been cold called, subjected to high pressure selling or have received a poor service. We thought therefore it was time to let you know of the good traders out in West Sussex. We have now officially launched our good trader scheme called "Buy With Confidence". Member businesses will have undergone a strict vetting and auditing process to make sure they are committed to giving you the customer a good service, and comply with both the spirit and the letter of the law.

So if you need a reliable roofer or want your car serviced by a reputable garage, why not contact us on 01243 642124 or go to our website www.westsussex.gov.uk/tradingstandards for our list of approved traders .

If you know of a reliable businesses who is committed to fair and honest trading let them know about the scheme. We are always on the look out for new members. For more information follow the link below or ring us on 01243 642124.

What is Trading Standards Buy With Confidence?

The Buy with Confidence scheme is an initiative by the Trading Standards Service in West Sussex , in conjunction with other services in the South East to help businesses comply with the law, while improving consumer protection through a partnership approach . It will be open to any business with premises within the area covered by West Sussex County Council providing they meet the criteria.

Benefits to the Consumer

Do you want to use a business that :-

• Is committed to fair trading and to providing a quality service for their customers ?

• Undertakes to comply with the spirit and the letter of the law and not restrict your rights?

• Deals with customers promptly, efficiently and courteously and in accordance with good trading practice?

• Has a sound customer complaints procedure?

• Makes sure that their staff are competent for the work they carry out?

Then use a business that displays the Buy with Confidence logo. Before being accepted as a member the business has demonstrated a high level of commitment to operate in a fair and honest way and has been audited by Trading Standards personnel , including a Criminal Records Bureau check.

Limitations of the Buy with Confidence scheme.

West Sussex Trading Standards Service does not vouch for the financial stability of any company listed on this site, nor for their health and safety procedures. Background checks and audits are performed on businesses to ensure that, as far as is possible, they have not engaged in behaviour, criminal or otherwise, which has caused detriment to consumers. These checks do not imply that a company does not have employees with a criminal history nor that the company itself has never been subject to having outstanding court judgements against it. All information provided is to assist consumers in exercising their own best judgement and is provided in good faith, but no guarantee is given or implied as to the accuracy of the information provided.Please note Buy with Confidence approved traders are 'approved' by West Sussex County Council Trading Standards Service for their dealings with consumers. This status neither implies or confirms that the trader is an approved supplier or contractor to West Sussex County Council.

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Trading Standards have just put out the press release below about cold calling traders - Can I just remind everyone that if they have any concerns about traders cold calling or neighbours that might be victims of Cold Calling Rogue Traders to call Trading Standards straight away - If the trader is still on site in some instances we can intervene - and prevent the consumer being ripped off. If they have gone it is often (but by no means always) too late. But we really appreciate the intelligence anyway. Standard advice to residents is not to engage with any "cold callers" on the doorstep. Always keep the chain on your door, ask for ID and telephone the company the caller is representing by using a telephone number from the telephone book. Please remind all your residents that if any work is required in or around their home only to employ traders who have been recommended to them through friends or family.

If in any doubt keep them out and call the police on 0845 607099 or call Trading Standards on 01243 642125. Trading Standards have a Buy with Confidence Scheme, for contact details for a particular trade please call 01243 642125.

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Advice on Doorstep Sellers

Take care when opening the door to anyone.

ALWAYS ask for identification that you can verify by telephoning the callers office.

Do not agree for anyone to carry out work in your house until you get a second opinion as to whether you actually need the work done.

If you agree to buy any goods or services from a doorstoep seller, and you did not invite them to your home, then you MAY have a short period of time to cancel the contract after it has been signed. If you are in doubt seek advice from your local Trading Standards immediately.

If the contract is to be enforcable, the trader must serve you a notice of your cancellation rights. This will be in the form of a printed document giving you details of how to cancel the contract.

Generally goods or services must be over £35 in value in order to cancel the contract.

There are other circumstances where you have no rights of cancellation. Contact your local Trading Standards for furthur advice.

Keep all paperwork, guarantees etc. in a safe place.

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MESSAGE FROM ENERGYWATCH

Free Password Protection Scheme with your Gas and Electricity Supplier. If you are a domestic consumer and one or more of the following applies to you:

a) Pensionable Age

b) Have a disability

c) Have long term ill health or

d) Are blind or visually impaired

Then you can register with energywatch under the "Priority Services Register" to join the free "Password Protection Scheme" with your gas and electricity provider. You can agree a unique password with your gas and electricity supplier that will be used whenever their staff visit your home. This will protect you against "bogus callers ".

For more information and to register with this scheme please contact Energywatch: By Phone - 0845 906 07080 Typetalk: 18001 0845 9060708 Online:

www .energywatch.org.uk/help_and_advice/freeservices

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SPANISH LOTTERIES

Trading Standards are continuing to receive numerous reports from across West Sussex of Spanish Lottery Scams and warn residents to be on the look out for Scam Lotteries, particularly those from Spain. Last month Trading Standards received a report about a West Sussex pensioner who fell for the Spanish Lottery scam and lost his life savings The pensioner received a letter claiming to be from a firm of attorneys in Madrid saying he had won over 850,000 Euros on the Spanish Lottery. When he contacted them he was told to pay for administration costs before the money could be released. He was then asked for: Money for Spanish tax - European tax - Money laundering certificate - Spanish surtax - Security clearance and stamp duty In all, he was given 14 different reasons to part with his life savings before he could receive the winnings . As is usual in these sorts of scams he was also told not to tell anyone . But when his funds were exhausted he sought advice from Consumer Direct.This scam displays some of the key sophisticated methods used to hook consumers, including Slick, professional leaflets suggesting you have won a prize (without entering the competition). telling you not to tell anyone. Sending money up front. Please warn people to look out for scams and never pay any money in order to receive future winnings. It will always} be a scam. If you are aware of anyone who has lost money or been tempted by these devious mailings please ask them to call Consumer Direct on 08454 04 05 06.

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Press Release

The latest scam to hit local residents is in the form of a threatening letter from a Prague debt collection agency called AstraDelph International Debt Collection, West Sussex County Council Trading Standards Service warned today. The letter headlined "NOTICE OF ISSUE OF LITIGATION PROCEEDINGS" claims a substantial debt is owed. It threatens County Court legal proceedings and says the subsequent judgement would have a detrimental effect on your credit rating for at least six years.Residents are urged to contact the company by phoning one of three international dialled numbers. "Don't phone them they're expensive international numbers that will add a considerable sum to your next phone bill. In other words, ignore this correspondence and throw it in the bin," said Alison Wheeler, Principal Trading Standards Officer.

Trading Standards is also concerned about the steady trickle of West Sussex Consumers who have lost thousands of pounds after receiving 'official notification' they have 'won' the Spanish lottery. "This may be an old con but older people who can ill afford it are still being fooled into sending large sums to unscrupulous con artists. "The con artists 'reel in' the victim by requesting evidence of identification for the 'claim' by Fax. "Follow up phone calls assure the victim the money is sitting there waiting. The victim is then asked for a sum of money to pay to release the money this will generally be via Western Union, sometimes a transfer to a foreign bank. "This will then be followed by further requests until the victim realises they have been swindled and no prize money will ever be paid. "Take our word for it: any prize 'win' that asks you to send money in order to receive it will be worth less than you send. We are still waiting for an exception to this!" said Ms Wheeler. She said consumers should never send money via Western Union except to people known personally to the sender. "This is because the money is completely untraceable and no genuine company or lottery would ask for cash to be sent in this manner," said Ms Wheeler. Lionel Barnard, County Council Cabinet Member for Public Protection, said: "Our Trading Standards watchdogs are committed to being constantly on the lookout for criminal schemes designed to part people from their hard-earned money. "I urge all residents to follow their advice: if in doubt throw it out"

Trading Standards warn residents in West Sussex to be aware of a possible telephone scam. Residents are receiving telephone calls where upon answering the caller says "hello" then hangs up. When residents then dial 1471 to obtain the number, the number is 08712 409000. When they ring this number they are told they have won money and to ring another number - 09066 333886.Trading Standards advise that if you do not recognise the number left, then don't dial it. If someone needs to contact you they will call again.

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SCAMS AGAIN! CHARITY OR CON ?

Trading Standards are continuing to receive a lot of enquires from consumers who get " Clothing Collection leaflets" through their door inviting them to donate unwanted clothes. These leaflets state that they are collecting clothing to help people in various poor or disaster struck countries. They often give a misleading impression that the donated goods are for charity. Close examination of the leaflets usually reveals that the number quoted is a company registration number, not a charity number, and that the goods are resold to people thus creating jobs and providing cheap clothes. These leaflets do not necessarily breach the law, although in some instances they may do. (for example if they actually state they are for charity and are not) On investigation , some of the company registrations on these leaflets belong to dissolved companies . Please advise consumers that if they wish to make sure unwanted goods go to charity they should donate goods to a nationally recognised charity that offers a collection service . If consumers are unsure as to whether an organisation is a genuine charity they can contact the Charity Collection Commission help line on 0845 300 0218

The Information kept inside Datalink could SAVE YOUR LIFE .

• It can help the Emergency Services in a crisis.

• It details what medication you are allergic to.

• It says what your blood group is.

• It stores details of your current medication.

• It can give information on your doctor and carers and more.

• It can save valuable minutes by always being available and always being in the same place.

• It can talk for you if you are unable to.

• Data link is stored in the fridge.

• Did you know that a fridge rarely gets destroyed in a fire? That's why it's stored there.

Background

Datalink was originated in Australia and Canada. Bottles were ut in the fridge as it was the one item you could almost guarantee would be i every home and the contents were the last thing to burn in a fire. Sue Yoxhall (NNWA) brought the idea ot England. The idea was presented to the Emergency Services in Sussex to establish their thoughts in 1999 and they decided to go ahead and use 35mm film canisters. The scheme was launched in March 2000 in Littlehampton.

How does the scheme work?

Your details are stored in a clearly labelled plastic container which is kept in your fridge. Two matching labels known to the Emergency Services and other care agencies are displayed in your house, one on the outside of your fridge door and the other on the inside of your front door (so it is not visible from the outside.)

What is Datalink?

Data Link is a voluntary scheme for anyone living at home, who might be reassured to know that essential information would be readily available to the Emergency Services, should they suffer an accident or sudden illness. The scheme ensures that vital information is available not only to identify you but also to advise of relevant illnesses, allergies, medication and contact addresses.

Fill in the Datalink form with a ball point pen. Each member of the house will have to fill in a form. Photocopy the original if necessary. Each form must have a passport photograph so you can be recognised. If you have any difficulty filling in the form please do not hesitate to contact Kathryn Hayhurst,Crime Prevention Co-Ordinator,Horsham Police Station.

Fold the form length ways in half and then in half again. Turn and continue to fold concertina style and place in the container. A maximum of four sheets will fit into a Datalink bottle.

Place the Datalink bottle into a fridge door compartment so it acan be easily found by the emergency services. Placing the bottle in the fridge will also prevent it from being damaged in a fire.

Place the Data link sticker onto the frdge door so the emergency services know that you are a member. You will also need to stick a label to the inside of the front door so it is clearly visible but cannot be seen from the outside.

Mobile Telephones

From 27th February 2007the penalty for using a mobilephone whilst driving doubles to a £60 fine and also becomes an endorsable offence carrying three penalty points. Employers may also be prosecuted if they require their employees to use a hand-held mobile phone while driving. Drivers using hand-free devices still risk prosecution if they fail to maintain full control of their vechicle or if they drive carelessly or dangerously.

Interesting Fact

You are 4 times more likely to have a crash when you are using a mobile phone. This is because you are unable to concentrate fully on 2 things at the same time and you are not in full control, of your vechicle. To drive safely you must focus your full attention on the road. 13 road deaths each year are directly attrituable to theuse of mobile phones by drivers.

Immobilise Phone Crime

WHAT'S HAPPENING?

Every year in the UK hundreds of thousands of phones are stolen. In 2000/01 the estimated number of mobile phone thefts was 710,000. Over the same period, 28% of all robberies involved a mobile phone.

To tackle this growing crime wave, a new, national mobile phone database has been created that will block stolen and lost mobile phones so that they will not work on any UK network. This will now make a stolen phone worthless and stealing it pointless.

So if your mobile phone has been stolen or lost even a pre-pay handset, call your network, service provider or 08701 123 123 to get your phone blocked across every network.

WHO'S INVOLVED?

The police, mobile phone industry, government and you. The police and mobile phone industry have invested nearly £2,000,000 to run a publicity campaign to highlight the need to "immobilse phone crime".

HOW DOES IT WORK?

Call your network, service provider or 08701 123 123 and they wil deactivate your SIM card and handset.

Your network will also identify a recent phonecall made by you on your phone to determine your mobile's International Mobile Equipment Identity (IMEI).

This unique IMEI number is then entered onto the network's central database. Once its been reported the handset will be immobilised, deactivating it across every network. Even if your SIM card has been changed, your lost or stolen handset will no longer work.

WHAT SHOULD I DO?

Make a note of your IMEI number in a safe place separate from your phone. The IMEI is located on a strip normally located behind the battery of the handsets. On most handsets, press the keys *#06# and it will be displayed in the handset window.

You should contact your local police station or the police station nearest to wear the theft or loss took place.

WHO SHOULD I CONTACT?

To report a stolen or lost mobile phone call your network operator.

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Orange

Contract ~~~~~~~ 07973 100150

Pre-pay ~~~~~~~ 07973 100451

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Vodaphone

Contract ~~~~~~~ 07836 191191

Pre-pay ~~~~~~~~ 008700 776655

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02

Contract ~~~~~~~ 08705 214000

Pre-pay ~~~~~~~ 08705 678678

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T-Mobile ~~~~~ 0845 412 5000

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Virgin Mobile ~~ 0845 6000 789

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3 ~~~~~~~~~~~ 07782 333 333

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Householders and the use of force against intruders

A joint public statement from the Crown Prosecution Service and the Association of Chief Police Officers

It is a rare and frightening prospect to be confronted by an intruder in your own home.

What is reasonable force? Anyone can use reasonable force to protect themselves or others. As long as you do what you honestly believe is necessary in the heat of the moment, that would be the strongest evidence of you acting lawfuly and in self defence. This would still be the case if you use something to hand such as a weapon. As a general rule, the more extreme the circumstances and the fear felt, the more force you can lawfully use in self defence.

Do I have to wait to be attacked? No, not if you are in your own home and in fear for yourself or others.

What if the intruder dies? If you have acted in reasonable self-defence, and the intruder dies you will still have acted lawfully.

What if I chase them off? This situation is different as you are no longer acting in self-defence. You are however still allowed to use reasonable force to recover your property and make a citizen's arrest.

Will you believe the intruder rather than me ? The police weigh all the facts when investigating an incident. This includes the fact that the intruder casued the situation to arise in the first place.

How would the police and CPS handle the investigation and treat me? In considering these cases Chief Constables and the Director of Public Prosecutions are determined that they must be investigated as swiftly and as sympathetically as possible. To do this the police and CPS take special measures:

1. An experienced investigator will oversee the case.

2. If it goes as far as CPS considering the evidecnce , the case will be prioritised to ensure a senior lawyer makes a quick decision.

It is a fact that very few householders have ever beeen prosecuted for actions resulting from the use of force against intruders.

Tackling Anti-Social Behaviour in Horsham District

The Situation

Anti-social Behaviour (ASB) covers a range of thoughtless, inconsiderate activity, including criminal damage and public place violent crime, which has the potential to blight the quality of community life for all who live and work in Horsham District.

When repeated over a peroiod of time ASB can depress people's pride and confidence in their community, contributing to a sense of fear and vulneralility and if left unchecked can lead to more serious offences.

Sussex Police is constantly monitoring the levels off ASB and has noticed an alarming increase in recent months, causing distress to many residents, costing thousands of pounds in repair work and absorbing a dispropoprtionated amount of Police Resources.

ASB will no longer be tolerated. The appointment of the District's first ASB Co-ordinator provides a good opportunity for the development of a multi-agency, solutions focussed approach. There are no excuses for ASB, but in many circumstances there are ways to prevent it happening. Responsible parenting, a broad range of local social and leisure facilities, respect for others and good community police support work must provide the background upon which progress can be made.

Who is responsible?

Research indicates that the vast majority of ASB incidents are as a result of a small number of individuls, in fact, a recent Home Office survey found that 3% of persistent offenders commit 22% of all crimes, ranging from ASB to more serious offences.

There is no one type of person who participates in behaviour regarded as anti-social, and it is very important not to label everyone under the age of 18 as being responsible.The following identifies that there are a number of risk factors which if present in any person's life can increase the likelihood of them becoming involved in ASB

Family/ domestic Situation

Lack of parental supervisopn/discipline

Low family income/social isolation

Family conflict/unsettled homelife.

School

Lack of commitment to school

Low achievement

Low activity engagement

School disorganisation

Disruptive behaviour

Individual/Peer

Lack of social commitment

Early involvement in problem behaviour

Peer involvement in problem behaviour

Much unsupervised time spent with peers

Early adulthood

Lack of suitable skills

Unemployment

Lack of motivaton

Community

Availibility of drugs/alcohol

Opportunity of crime

Lack of respect for other people/property

Legislation

The Crime and Disorder Act 1998 introduce the ASBO's to protect the public from behaviour that cause harrassment, alarm or distress and their use was steamlined in the Police Reform Act 2002.

ASBO's contain conditions which prohibit the offender from specific behaviour or entering defined zones for a minimum of 2 years. If breached it can mean the offender is sent to prison for 5 years.

An order will often be the last stage of a structerd process. The aim is to take early intervention in cases where it is felt that a person can improve with careful monitioring and support, without the need for court proceedings.

Addressing the problem.

Better provision of leisure facilites and greater involvement is the key to success. Recent years have seen the development of new facilities such as the Pavilions in the Park and Horsham Skatepark. Other projects include the 'snack wagon' and the 'purple bus' run by the Youth service.

Community Wardens are another example of community development work. They provide a reassuring patrolling force in the isolated rural villages. The district has 14 PCSO's. Working alongside regular Police Officers they each have a targeted patrol area.They act as the 'eyes and ears' of the community.

Preventing Ant-social Behaviour

Residents, the District and Parish councils, victims, police,schools and business are just some of the organsiations who have a part to play.

If you are a parent or guardian of a child under 18 years of age you also have a responsibility for their behaviour. Take responibility and be aware of where your child is, who they are with and what they are doing at all times.

Promptly reporting ASB can reduce problems. Please ensure you report the incident to Sussex Police immediately. Without your call we will not be able to assess and deal with the situation.

USEFUL CONTACT INFORMATION

Sussex Police 0845 60 70 999

ASB Co-ordinator e-mail; greg.charman@sussex.pnn.police.uk or 0845 60 70 999 EXT 30233

Council's Community Development Team e-mail; community.development@horsham.gov.uk or 01403 215385

Goverment Website www.together.gov.uk

Horsham District Community Handy Van

FOR many people, the Horsham District Handy Van service provides invaluable assistance around the home and its popularity continues to grow.

Launched just over a year ago, the service offers low cost help for small repair and minor adaptation works in eligible residents homes, as well as helping to increase household safety and security.

"Whilst the Horsham District is a low crime zone, certain groups of people can have more fear of crime than others", comments Cllr Vivien Lyth, Cabinet Member for Community Partnerships and Housing Services at Horsham District Council. "These groups can include the elderly, previous victims of crime and vulnerable people. Many people within these groups appreciate the opportunity to get low cost maintenance and repair works carried out around their homes, by people they can trust"

The Handy Van Service, which is a partnership between Horsham District Council, Saxon Weald and the Horsham Crime and Disorder Reduction Partnership, aims to tackle these diverse requirements quickly, effectively and affordably.

The work that the Handy Van service can undertake includes fitting security chains and window locks, adding spy holes to doors and even a speaker system that can remind homeowners to put a chain on before opening the door to callers. \par \par Additionally, the friendly Handy Van team is able to fit smoke detectors, stair gates and various minor repair works such as putting up curtain rails, fitting lever taps and hand rails or unblocking guttering.

" Since its launch in January 2004, the Handy Van service has completed nearly 800 jobs", explains Cathy Holloway at Saxon Weald. "As the service costs just £18 (from 1 April 2005), which covers the call out and up to two hours work (some materials are charged separately), the Handy Van service is easily affordable to all residents in the District who fall into the one of the above categories.When you consider the prompt response times and high quality of workmanship produced, this service is the most cost effective way of maintaining and securing homes."

The two Handy Van operatives carry official ID cards and the van itself is distinctively branded with logos so that residents know who has pulled up outside their property. As part of each visit, the Handy Van service offers a free ten point crime prevention and fire safety check to customers. If additional door chains, smoke alarms or additional locks are needed they are provided free of charge by the Horsham District Crime and Disorder Reduction Partnership.

To make a booking for the Handy Van service, those residents who are eligible (this includes the elderly, previous victims of crime and vulnerable people) should call 01403 226005.

Richard Morris, Communications Manager (Extension 5549) Park North, North Street, Horsham, West Sussex RH12 1RL (01403) 215100 Fax: (0140262985

How Safe is Your Home?

A Guide to Beating the Burglars

Top Tips from Horsham Crime and Disorder Reduction Partnership

Burglary is a despicable crime. It's bad enough when a thief robs you of your valuable possessions but the emotional shock of having your property invaded can be deeply upsetting, often scaring victims for life. Most burglaries are committed by opportunist thieves, who do not make elaborate plans, they look for a weakness and strike. In 2 out of every 10 burglaries no force is used, they simply enter through an open door or window!

A thief will look for easy-to-burgle telltale signs which, to the untrained eye can often go unnoticed. The enemies of the burglar are noise and time, so with this in mind what can you do to make your home safer? Why not use the following guide, which might highlight some precautions that could be easily taken, discouraging burglars and preventing you from being another statistic.

1. Sounds obvious, but are your doors and windows locked when you leave the home. Even the smallest bathroom window, provides a thief with an opportunity.

2. Do you leave a light or radio on in the evenings if you go out? Be selective as if you really were in the house, ask yourself which lights would be left on and consider an automatic timer.

3. Do you open your curtains, take newspapers, post and milk inside before you leave you home in the morning?

4. Do you have visible locks on all downstairs doors and windows and those which might be vulnerable upstairs?

5. Do you leave your house keys and car keys hanging by a door or an area which is visible from a window? This is the most obvious place for a burglar to look.

6. Can your valuable possessions, such as your TV or stereo be seen by somebody looking through a window?

7. If you go away do you ensure that your house looks lived in? Examples of ways to achieve this include: asking a neighbour to park a car on your driveway, cancelling newspapers, milk and other deliveries, cutting the grass and hedges before departing.

8. Is your shed or outbuilding safe? An open door or weak windows make access to garden tools and other objects easy pickings. These items can then be used to force entry.

9. Are your external doors fitted with a "five-lever mortice deadlock" You can buy these in most DIY shops, but be sure to look at the facing plate (that's the bit in the door where the bolt pops out when the key is turned) and for extra piece of mind, you should see a "kite mark" showing the British Standard 3621 and the words five-lever, or similar.

10. Do you have a restrictor fitted to the inside of your letterbox to stop anyone reaching through to release any locks and bolts?

11. Do you have a peephole fitted, otherwise known as a "viewer", so you can see who's knocking before opening the door?

12. Do you have any of the following 3 main types of external lighting fitted

a. Static Lighting - This is a lamp or garden lights which will be controlled with a switch, normally from inside your home.

b. Passive Infra Red/Motion detectors - this will give the impression that it is a darkened area and will only come on once someone has made the decision to enter your property. Care should be taken when positioning these lights as they can be accidentally set off by small animals or birds at night causing false alarms and annoyance not only to you but also your neighbours.

c. Photosensitive lights - these will come on as darkness falls. They are controlled by a switch in your home or by solar energy. They are normally low power.

13. Have you photographed expensive or precious possessions and marked them with your postcode and house name or number in an ultra-violet permanent marker?

14. Are you giving thieves an easy opportunity by leaving large objects like a bin or ladders in a place which can be found and used to enter your home?

15. Are you a member of Neighbourhood Watch? To find out more telephone 01293 583832 (Horsham North) or 01444 445965 (Horsham South) for an information pack.

Hopefully you were able to answer Yes to most of the above questions. If not, then you MUSTtake steps to make your home safer.

If you fall into one of the following categories then you are entitled to call upon the services of the Handy Van Scheme to help with the installation of certain crime reduction devices.

Aged over 60

A Victim of Burglary

Registered disabled or in receipt of disability benefit

A member of another vulnerable group

Call 01403 226005 to find out more about this low-cost, not-for-profit service. You will also receive a free 10 point home health and safety check.

REMEMBER, IF YOU SPOT ANYTHING SUSPICSIOUS IN YOUR AREA CALL CRIMESTOPPERS IMMEDIATELY ON: 0800 555 111}

How safe are your antiques?

TV pprogrammes and reference books assist thieves, as well as owners, to appreciate the value of many collectable items, works of art, furnitures and porcelain.

Photographic/ Videos These are the best possible means of identification.

• Use colour film

• Give some indication of size by including a ruler or 50p piece in the photograph

• Take additional photographs or video of any uniue feature of the item.

Where the objects form part of a set, take individual photographs to show fine detail. Keep the photograph or the video cassette and the negatives in a secure place, together with an inventory.

Silverware Make a note of identifiable features, including intials, damage and any repair. Free literature is available from the London ASSAY office telephone 0171 6068975. Make a note of the maker's initials or any engraving.

Fine Art. Paintings are one of the easiest items to recover as they are unique and usually signed by the artist.

Ensure you record

• The exact size of the painting

• The medium on which it is reproduced

• The name of the artist

• Details of the scene or subject.

• Any obvious repairs

• Description of the frame.

Clocks and Watches Make a note of the maker, the type of face and numerals, the material and decoration of the clock.

Jewellery

Ensure you record

• Type of metal

• Types of stones

• A description of the setting

• The age of items by hallmark

A jeweller may help with this for a modest fee, will provide a written description and valuation which will also assist with insurance purposes.

Poastcoding

Write your postcode with an ultraviolet security marker pen. Use the pen on parts of the item which are not cleaned. If the item is exposed yo sunlight, renew the postcode every eighteen months .

Valuations

Professional valuations and descriptions can assist identification. Keep the document safe and insurance values updated.

Dealers

Use established companies to give valuations.

Security

Do not deal with doorstep callers. Never give your name and address at antique roadshows. Do not loan out valuables for exhibitions unless you are satsified with the bone fides of the person borowing the item. If valuables are to be left in your home, consider the use of a wall safe together with the insallation of an intruder alarm system.

Horsham & District Community Mediation Service

Reg Charity no 1084592

Alphacom House

8a Oakhill Road

Horsham

West Sussex RH1Z 1RA

Tel/Fax 01403 258900

Email: coordinator@horshammediation.org.uk

The office is normally staffed between 9.00am and 2.00pm Monday to Thursday.

If you wish to contact us at any other time please leave a message on the aswer phone and the Co-ordinator will get back to you as soon as possible.

The Mediation Service is :

• Free to all people who live in the Horsham District

• Confidential - The service adheres to strict rules of confidentiality

• Independant - run by local people not an organisation such as the council, police or a church.

• Staffed by volunteers who live in the area and have been trained in mediation.

Referrals can be made to the Mediation Service by individuals, the parties themselves or by organisations such as the Local Authority, Police, Solicitors, Doctors, Social Services, Housing associations or the Citizen's advice bureau.

What is Mediation?

Everyone hopes to live in peace with all those in the local community but sometimes disagreements arise which prevent this from happening. Some disputes may cause distress and anger which can in turn make it difficult for the people concerned to resolve the problem themselves. Mediations is a way of resolving disagreements within the community through the help of an independnt third party - the mediator. Our aim is to bring people together to talk over their problems and difficulties and help them to focus on the future rather thn dwell on the past.

Who are the Mediators?

• Mediators are local people from all walks of life that have had special training in conflict resolution.

• Mediators do not judge or take sides but encourage disputing parties to communicate and move forward with the aim that they can find a solution to their dispute.

• Mediators are volunteers who have no legal powers, are independant and abide by strict rules of confidentiality.

• Mediators always work in pairs and will visit parties in their homes or if preferred on neutral ground.

• Mediators are needed from all sections of the community. IF YOU ARE INTERESTED IN FINDING OUT MORE ABOUT BECOMING A MEDIATOR PLEASE CONTACT THE CO-ORDINATOR.

WHAT HAPPENS IN MEDIATION?

The first point of contact is the Co-ordinator with the problem and who will decide if mediation will help.

Arrangements will be made with the first party for two mediators to visit them.

Providing that the first party is willing, the other individuals involved in the dispute will be contacted and if they agree will also be visited.

During these visits the mediators will fully explain and listen to all concerns. They will not judge or give advice.

It may be that more than one visit to each party is required and in some case the mediator may suggest a joint meeting. The mediator will encourage all the parties to find areas of common ground so that , hopefully , they can reach some form of agreement.

Sussex Police and North Downs NHW Search Team

Sussex Police are hoping to set up a group of volunteers (say 500 strong) to be called upon by the Police when they need help searching for missing persons (not armed and dangerous but confused/vulnerable). There is a team set up that support the Mid Downs Police Force and the police are trying to set up a similar team to support North Downs Police. The existing team gave us some statistics. Over 5 years they have been called to 26 searches, there are 500 members and spent a total of 2406 hours searching. They have raised funds and purchased 2 mini buses. They are used to transport searchers to and from the search site. Thus avoiding too many cars trying to park at the search site. The police give training on search methods, map reading and compass work. The training takes place over 4 evenings and total training time is 8 hours approx. Anyone that is interested will need to have their own walking boots, waterproofs, torch, gloves , hat etc. They need to understand that if called out for a search they may be out for 8 hours (max) and would need to be physically fit as the terrain is likely to be rough. They should be prepared to see unpleasant sights. If you are not available to go when called (e.g. have work commitments or picking up children from school) you have every right to to say that you are not available. When out on a search we would be under the supervision and at the request of the police and as such we are insured under their policy. From the experience of the Mid Downs Search Team they advise that a Steering Committee would need to be set up consisting of at least 8 people. This committee would deal with things like communication, transport, training liaison, finance/fund raising. The next stage, is dates will be advised of the training sessions and once attended phone numbers and names and addresseswill be held on a database so that if a team of people are needed to help the police search then Linda Connor , Crime Prevention Co-Ordinator and her equivalents will phone round, starting with people on the list local to the area to be searched and expanding outwards depending on how many people the police have asked for. So to summarise , if you would like to be included in this new team, please complete the form below and send to Linda Connor, Horsham Police Station, Hurst Road, RH12 2DJ. You will then be contacted in due course with dates for the training. Only people registered would be allowed to go on a search so if your partners, friends, or relatives would like to take part they would need to complete a form also. If anyone is a first aider or would like to be involved in the steering committee please add this to the form.

Nuisance Motorcycles -Scooters-Gopeds-Trikes-Quads and Mini Moto's

Dangers

There have been accidents involving the illegal use of these vehicles and parents and users need to be aware of the possible implications of using or allowing or encouraging others to use these vehicles.

Powers to seize

Under the Police Reform Act the police have new powers to seize,motor vehicles which are causing alarm, distress or annoyance to members of the public. Similar powers now exist for offences of no licence/no insurance under the Serious Organised Crime and Police Act 2005. Repeat offenders should be warned that they may have their vehicles taken from them. The cost to recover these vehicles will be over £100 otherwise they will be destroyed.

Noise Nuisance.

The local Council has the power under the Environment Protection Act to serve an illegal notice and possibly seize the offending vehicle and may consider prosecution.

Public Space.

Use of vehicles on public parks, land or playing fields is prohibited.

Private Land.

It is an offence to drive a vehicle on private land without the landowner's permission.

Roads.

To be street legal, the vehicle needs to be registered, taxed, insured and have a valid MOT certificate, and the rider/driver must have a driving licence. The cariageway, pavement and footpaths are all part of the public highway.

If using these bikes, suitable clothing protection and helmets must be worn.

Parents or the owners of vehicles can be classed as aiding and abetting if they permit the illegal use of the vehicle. The provision of petrol by parents or owners is also aiding and abetting and they are also liable to prosecution.

You can give details about unlawful use of these vehicles to your local police station on 0845 60 70 999.